Return and Refund Policy

RETURN AND REFUND POLICY

At Glowlith.com, we strive to ensure your complete satisfaction with your purchase. If for any reason you are not satisfied, please review our return and refund policy below.

30-Day Return Policy

You have 30 days from the date you receive your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

• Condition: The item must be in the same condition as when you received it, unworn or unused.
• Tags and Packaging: All original tags must be attached, and the item must be in its original packaging.
• Proof of Purchase: A receipt or proof of purchase is required.

How to Initiate a Return

To start a return, please contact us at info@glowlith.com. Returns should be sent to the following address:

[INSERT GLOWLITH.COM RETURN ADDRESS HERE]

Once your return is accepted, we will provide you with a return shipping label and detailed instructions on how and where to send your package. Please note that items returned without prior authorization will not be accepted.

For any questions regarding returns, feel free to reach out to us at info@glowlith.com.

Damages and Issues

Please inspect your order upon receipt. If the item is defective, damaged, or if you receive the wrong item, contact us immediately at info@glowlith.com so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

• Perishable Goods: Such as food, flowers, or plants.
• Custom Products: Including special orders or personalized items.
• Personal Care Items: Such as beauty products.
• Hazardous Materials: Including flammable liquids or gases.

Additionally, we do not accept returns on sale items or gift cards. If you have any questions about whether your item is eligible for a return, please contact us at info@glowlith.com.

Exchanges

The quickest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason without providing a justification. The same conditions apply:

• Condition: Item must be in the same condition as when received, unworn or unused.
• Tags and Packaging: All original tags must be attached, and the item must be in its original packaging.
• Proof of Purchase: A receipt or proof of purchase is required.

Refunds

After we receive and inspect your return, we will notify you via email to inform you whether your refund has been approved or not.

• Approved Refunds: If approved, you will be automatically refunded on your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.
• Delayed Refunds: If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at info@glowlith.com.

Return Address:

[246 Rue Champlain, Saint-Jean-sur-Richelieu, QC J3B 0A0]

For any additional questions regarding our return and refund policy, please do not hesitate to contact us at info@glowlith.com.

For more information about our policies, please visit our Return Policy and Shipping Policy pages or contact us directly at info@glowlith.com.